Payments & Terms
Personal and Corporate Accounts
All initial orders for personal accounts are billed via: Visa Card, American Express, MasterCard, C.O.D. or paid in advance. Net 30 terms are extended with approved credit. To establish an open account, fill out the form found in the back of the catalog or call and we will fax or mail a credit application to you. Please allow 30 days for processing. All past due accounts will incur a finance charge of 1-1/2% per month (18% per annum). If your account becomes overdue more than two consecutive months, any further shipments will revert to C.O.D. terms. There is a $20.00 service charge on returned checks.
Institutional and Governmental Accounts With few exceptions, educational institutions, museums and governmental orders are extended Net 30 day terms without need of credit approval. We are pleased to process your billing on open account or by credit card. We accept Visa Card, American Express, MasterCard. Governmental credit cards are always welcomed. We will ask you to fill out the credit form found in the back of the catalog to help us properly process billings. If you don't have a credit application call and we will fax or mail a form to you.
Accounts Outside of The United States We gladly welcome orders from any place in the world. Shipping outside the US takes special care, and we are ready to help meet your needs. All purchase orders need a complete shipping address, phone and fax number, and any purchase order number you may require for your records. Payment can be made by Mastercard, Visa Card, American Express Card or direct deposit into our bank account. If paying by check, payment must be received prior to product shipment. All payments must be made in US dollars drawn on a US bank. Payment by Credit Card is the best form of payment in order to avoid any delay in shipping. You will be responsible for all shipping, duties and taxes incurred. Upon receipt of your order, we will contact you if any additional information is needed to process your shipment.For Your Convenience We Accept The Following Credit Cards
Guarantee and Return Policy If you're not completely satisfied with the product you ordered you may return the unused item within thirty days for credit or refund. Refunds will be made according to the type of original payment (payments made by check will be refunded by check and credit card payments will be refunded to the same credit card number). Any fees incurred processing a refund will be the responsibility of the customer. Please inquire before placing special orders, as special orders are not returnable. Absolutely no returns will be accepted of chemicals, solvents, cut fabrics, or any items shipped as hazardous materials. Some items carry a restocking fee. Please call for authorization before shipping or returning any materials.
All shipping costs, both the original shipping and return shipping, is the responsibility of the customer.
Sales Tax Sales tax will automatically be charged on California accounts without a resale card on file. All resale accounts within California must have a valid signed resale card on file. It is the customers responsibility to supply us a completed resale card. You will find a form in the back of this catalog that you can fax back to us that will temporarily meet the states requirements. You will still need to complete an official California Certificate of Resale Card and mail it back to us as soon as possible.
Terms and Conditions of Sales Any and all person(s), business and institution(s) doing business with Conservation Support Systems must have on file a current signed copy of our TERMS AND CONDITIONS OF SALES. If you don't have one on file, you can find the form in the back of the catalog or call and we will fax or mail the form to you.